Reporting to the Supervisor, the incumbent will be responsible for delivering high-quality customer service by ensuring the intake and processing of orders, as well as all related follow-ups.
Responsibilities include, but are not limited to:
- Process customer orders by phone and email;
- Perform product research on supplier websites as needed;
- Prepare and send quotations to clients;
- Conduct proactive follow-ups with clients regarding the status of their orders and deliveries;
- Enter, update, and ensure the accuracy of customer, order, and follow-up information in Dynamics SL and HubSpot;
- Respond to incoming calls and assist in managing the department’s shared inbox.
Why Join us?
- SCS Canada values, respects, and supports the interests of its employees from all walks of life. We will consider all qualified candidates.
- Competitive salary based on competencies and experience.
- 3 weeks of vacation from May 1st following 1 year of service, 12 paid Statutory Holidays and 5 paid personal days per year.
- Schedule based on 37.5 hours per week, with one Friday afternoon off every other week.
- Monday to Friday (1/2): 7:30 a.m. – 12:00 p.m. and 12:30 p.m. – 4:00 p.m.
- Short Friday (1/2): 7:30 a.m. – 11:30 a.m.
- Comprehensive Group Insurance Plan upon hiring, including the virtual care platform Dialogue for a quick access to healthcare services in many Canadian provinces.
- Group RRSP with employer contributions following 3 months of continuous service.
- Supplemental training according to employee, market orcompany needs
- Years of service Recognition Program
Qualifications
- Minimum of one (1) year of customer service experience in a B2B environment;
- Excellent command of both French and English, spoken and written;
- Experience with an ERP and/or CRM system (Dynamics SL is an asset);
- Proactive, customer- and solution-oriented approach with the ability to manage multiple requests simultaneously in a high-volume environment;
- Strong ability to work both independently and as part of a team;
- Knowledge of the fire protection and/or plumbing industry (an asset).
- * Proficiency in spoken and written English is required, as the incumbent will have regular contact with offices in other Canadian provinces and/or clients outside Quebec.